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https://www.fca.org.uk/news/press-releases/vulnerable-customers-encouraged-open-firms-get-right-support
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https://www.fca.org.uk/publications/multi-firm-reviews/firms-treatment-vulnerable-customers
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https://www.fca.org.uk/publications/good-and-poor-practice/delivering-vulnerable-customers
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https://www.fca.org.uk/publication/external-research/vulnerability-review-improving-outcomes-consumers-engaging-financial-services-firms.pdf
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LINK MIX